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Customer Care

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YOUR SATISFACTION IS OUR PRIORITY

 

We are dedicated to our products, and to you. Eco Vessel products and accessories are crafted with the utmost care to ensure that they meet your needs and live up to your standards, but we understand that sometimes things don't go as planned. That's why all of our products are covered by alimited lifetime warranty.

WARRANTY

Eco Vessel warranties its bottles and containers against manufacturing defects for their lifetime. Straps, handles, strainers, infusers, tops and silicone bases are warrantied for one year from time of purchase. Spouts and inner straws are warrantied for 90 days. 

Exclusions: scratches, dents, peeling or chipping paint, damage caused by falls, drops or putting in a dishwasher, freezer or caused by ordinary wear and tear.

For warranty issues, please contact Customer Care.  Please be sure to include a written description of the issue, your contact info and address to send the replacement to, and order number or proof purchase. In lieu of having you send the product back to Eco Vessel, there may be a shipping charge to cover the cost of shipping your replacement.

If the problem was caused by a manufacturer's defect, we will promptly send you a replacement. If your exact product is no longer available, we will replace it with the closest replacement possible. 

If you have a warranty issue, please go to the CONTACT tab at the top of any page, click on CONTACT US and then click on CONTACT CUSTOMER CARE and follow the easy instructions. You may not need to go through the trouble of returning the damaged item, if you attach a digital photo that depicts the damage.  There may be a reasonable charge to cover the cost of shipping a replacement.

RETURNS

Returns and exchanges for goods purchased on EcoVessel.com are accepted within 30 days provided the goods are in new and unused condition. If you purchased the bottle at one of our retailers - online or in a store - please go to the original place of purchase. If you return an item to us, please get a tracking number, enclose your order number or receipt and contact info and send to the following:

Eco Vessel Returns

5485 Conestoga Court, Suite #100

Boulder, CO, 80301

SHIPPING

All orders usually ship within 2-3 business day using ground shipment. Standard ground shipments should arrive at your door within 7-10 days from the date of order.  If you need your purchase to arrive sooner, please select an expedited method of shipping and we will happily rush it to your door. If you have had any past experiences of a problem delivering to your address or not receiving packages when delivery has been confirmed, please let us know so we can make the best arrangements for you. 

CONTACT CUSTOMER SUPPORT

Phone: 1-800-969-2962, ext. 2
Email: Customer Care

 

  

 

 

 

 




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