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Customer Care

YOUR SATISFACTION IS OUR PRIORITY

We are dedicated to our products, and to you. EcoVessel products and accessories are crafted with the utmost care to ensure that they meet your needs and live up to your standards, but we understand that sometimes things don't go as planned. That's why all of our products are covered by a limited lifetime warranty.

 

CONTACT CUSTOMER SUPPORT

 

Phone: 1-800-969-2962, ext. 1
Email: Customer Care

 

WARRANTY

EcoVessel warranties its bottles and containers against manufacturing defects for their lifetime. Straps, handles, strainers, infusers, tops and silicone bases are warrantied for one year from time of purchase. Spouts and inner straws are warrantied for 90 days. 

Exclusions: scratches, dents, peeling or chipping paint, damage caused by falls, drops or putting in a dishwasher, freezer or caused by ordinary wear and tear.

For warranty issues, please contact Customer Care. Normally, you will be contacted within 5 business days. Please be sure to include a written description of the issue, your contact info and address to send the replacement to, and order number or proof purchase. In lieu of having you send the product back to EcoVessel, there may be a shipping charge to cover the cost of shipping your replacement.

If the problem was caused by a manufacturer's defect, we will send you a replacement or issue you a store credit equal to the amount you paid for the item, according to the information available on your original receipt. If your exact product is no longer available, we will replace it with the closest replacement possible, of equal or greater MSRP.

 

RETURNS

Returns and exchanges for goods purchased on EcoVessel.com are accepted within 30 days provided the goods are in new and unused condition. If you purchased the bottle at one of our retailers - online or in a store - please go to the original place of purchase. If you return an item to us, please get a tracking number, enclose your order number or receipt and contact information and send to the following:

EcoVessel

Attention: Returns

5435 Airport Blvd

Suite #104

Boulder, CO 80301

 

SHIPPING

All orders usually ship within 2-3 business day using ground shipment. Standard ground shipments should arrive at your door within 7-10 days from the date of order.  If you need your purchase to arrive sooner, please select an expedited method of shipping and we will happily rush it to your door. If you have had any past experiences of a problem delivering to your address or not receiving packages when delivery has been confirmed, please let us know so we can make the best arrangements for you.

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