I have been using EcoVessel products for years. They are one of only a few triple-walled, and in my opinion the BEST of the 3 walled bottles available. Now that I have delt w/customer service I am even more impressed. Lauren F. was amazing: returning my emails well after business hours, arranging to replace broken items at NO COST, sending not one but two replacement strap/caps on a product that is no longer produced, and returning the purchase price of a lid that did not fit.
I could not be happier with EcoVessel products and especially Lauren in customer service. Highly recommended!!!